Measure and improve every touchpoint of the customer journey. Our comprehensive satisfaction tracking helps you understand what drives loyalty and optimize experiences for retention and advocacy.
Customer experience and satisfaction tracking provides deep insights into what drives loyalty, identifies pain points across the customer journey, and measures the effectiveness of experience improvements. Our comprehensive approach captures both emotional and functional aspects of customer satisfaction.
Map every touchpoint across the customer journey to identify optimization opportunities and experience gaps.
Monitor Net Promoter Score and loyalty metrics to understand advocacy levels and long-term customer value.
Effort Score
Retention Rate
Monitor satisfaction across all critical touchpoints and experiences to drive continuous improvement and customer loyalty.
Measure comprehensive satisfaction scores across the entire customer experience and relationship.
Track likelihood to recommend and advocacy levels to understand customer loyalty and word-of-mouth potential.
Measure how easy it is for customers to accomplish their goals and complete desired actions.
Analyze satisfaction at each touchpoint across the entire customer journey and lifecycle.
Evaluate customer service interactions and support quality across all channels and touchpoints.
Capture and analyze customer feedback to understand sentiment, emotions, and improvement opportunities.
Partner with PROOF Insights to implement comprehensive satisfaction tracking that identifies improvement opportunities and drives customer loyalty and advocacy.